Boys & Girls Clubs of America: Driving Impact

With $1.8 billion in 2015 revenues, Boys & Girls Club of America had evolved over its 155-year-old history to occupy the lead position in the Youth Development space in the United States. Its new CEO Jim Clark had initiated yet another change process in 2015 to ensure a significant jump in the quality of interactions that its nearly two million club members experience and take it to revenues of $2.8 billion in 2025. All this was part of the Great Futures Plan developed by its system of 1,144 independent clubs under the umbrella of Boys & Girls Clubs of America, the national organization. The case explores the challenges of how the new plan should be implemented.