Publications
Publications
- Harvard Business Review
Can You Cut 'Turn Times' Without Adding Staff?
By: Ethan Bernstein and Ryan W. Buell
Abstract
The president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, goes undercover as a service crew member to discover how and whether his employees can speed up cleaning, checking, restocking, and refueling. Expert commentary comes from Atilla Korkmazoglu, president of ground handling and cargo operations at Celebi Aviation Holding, and Vikram Oberoi, managing director and CEO of EIH Ltd.
Keywords
Service Operations; Employee Empowerment; Employee Motivation; Leadership; Turnaround; Service Operations; Employees; Motivation And Incentives; Leadership; Air Transportation Industry; Japan
Citation
Bernstein, Ethan, and Ryan W. Buell. "Can You Cut 'Turn Times' Without Adding Staff?" R1604K. Harvard Business Review 94, no. 4 (April 2016): 113–117.
About The Authors
