More from these Authors

• Teaching Note | HBS Case Collection | January 2020

  Customer Compatibility Exercise

  Ryan W. Buell

  Citation:

  Buell, Ryan W. "Customer Compatibility Exercise." Harvard Business School Teaching Note 620-078, January 2020.  View Details

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• Case | HBS Case Collection | August 2016 (Revised January 2020)

  Breakfast at the Paramount

  Ryan W. Buell

  The Paramount is a 44-seat diner on Charles Street in the Beacon Hill neighborhood of Boston. A frequent "Best of Boston" award winner, the restaurant is a perennial favorite among locals and tourists, particularly for brunch on the weekends, when lines often stretch down the street. The case focuses on the restaurant's interesting seating policy and a recent increase in the popularity of carryout orders, which poses a threat to the service experiences of customers and the sustainability of the operation.

  Keywords: Food; Management Practices and Processes; Service Delivery; Service Industry; Food and Beverage Industry; Boston;

  Citation:

  Buell, Ryan W. "Breakfast at the Paramount." Harvard Business School Case 617-011, August 2016. (Revised January 2020.)  View Details

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• Teaching Note | HBS Case Collection | July 2017 (Revised December 2019)

  The $70K CEO at Gravity Payments

  Mitchell Weiss, Ryan W. Buell, Michael I. Norton, Sarah McAra and Michael Norris

  Citation:

  Weiss, Mitchell, Ryan W. Buell, Michael I. Norton, Sarah McAra, and Michael Norris. "The $70K CEO at Gravity Payments." Harvard Business School Teaching Note 818-014, July 2017. (Revised December 2019.)  View Details

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