Publications
Publications
  • October 26, 2015
  • Article
  • Harvard Business Review (website)

Measuring and Communicating Health Care Value with Charts

By: Robert S. Kaplan, Robin P. Blackstone, Derek A. Haas and Nikhil G. Thaker
  • Format:Electronic
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Abstract

The goal of a health care system should be to deliver the most value to patients: the outcomes achieved for treating a medical condition relative to the costs incurred over a complete care cycle. We have found that a radar (spider web) chart is an effective means to visually depict outcome and cost data simultaneously. It provides clinicians, managers, patients, regulators, and policy makers with a readily understandable snapshot of the value being delivered for a specific medical condition and allows them to compare that value across alternative treatments, clinicians, and facilities.

Keywords

Service Delivery; Value; Health Care and Treatment; Health Industry

Citation

Kaplan, Robert S., Robin P. Blackstone, Derek A. Haas, and Nikhil G. Thaker. "Measuring and Communicating Health Care Value with Charts." Harvard Business Review (website) (October 26, 2015). (A collaboration of the editors of Harvard Business Review and the New England Journal of Medicine.)

About The Author

Robert S. Kaplan

Accounting and Management
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