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  • October 22, 2015
  • Article
  • Harvard Business Review (website)

The Mayo Clinic Model for Running a Value-Improvement Program

By: Robert S. Kaplan, Derek A. Haas, Richard A. Helmers, March Rucci and Meredith Brady
  • Format:Electronic
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Abstract

Applying time-driven activity-based costing (TDABC) in health care cannot be delegated to the finance function. The most successful implementations have had strong executive support, exceptional clinical leaders, and dedicated, multi-disciplinary project teams. The paper describes the disciplined six-step process used by Mayo Clinic to use accurate cost information to enhance care delivery and realize cost efficiencies.

Keywords

Service Delivery; Activity Based Costing and Management; Health Care and Treatment; Health Industry

Citation

Kaplan, Robert S., Derek A. Haas, Richard A. Helmers, March Rucci, and Meredith Brady. "The Mayo Clinic Model for Running a Value-Improvement Program." Harvard Business Review (website) (October 22, 2015). (A collaboration of the editors of Harvard Business Review and the New England Journal of Medicine.)

About The Author

Robert S. Kaplan

Accounting and Management
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