Procedural Justice and the Risks of Consumer Voting
Keywords: consumer empowerment; voting; procedural justice; promises; Customer Relationship Management; Voting; Perception; Fairness; Risk Management;
Citation:
Kim, Tami, Leslie John, Todd Rogers, and Michael I. Norton. "Procedural Justice and the Risks of Consumer Voting." Management Science 65, no. 11 (November 2019): 5234–5251. View Details