Publications
Publications
- November 2015 (Revised April 2017)
- HBS Case Collection
Streaming Over Broadband: Why Doesn't My Netflix Work?
By: Shane Greenstein and Michael Norris
Abstract
In late 2013 and early 2014, Netflix service over the major U.S. Internet Service Providers (ISPs) suffered major slowdowns. What were the causes of these problems? What could Netflix do to solve them?
Keywords
Digital Innovation; Internet; Broadband Service; Internet and the Web; Information Technology; Infrastructure; Utilities Industry; United States
Citation
Greenstein, Shane, and Michael Norris. "Streaming Over Broadband: Why Doesn't My Netflix Work?" Harvard Business School Case 616-007, November 2015. (Revised April 2017.)