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  • November 2015 (Revised April 2017)
  • Case
  • HBS Case Collection

Streaming Over Broadband: Why Doesn't My Netflix Work?

By: Shane Greenstein and Michael Norris
  • Format:Print
  • | Language:English
  • | Pages:23
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Abstract

In late 2013 and early 2014, Netflix service over the major U.S. Internet Service Providers (ISPs) suffered major slowdowns. What were the causes of these problems? What could Netflix do to solve them?

Keywords

Digital Innovation; Broadband Service; Internet; Technology; Infrastructure; Utilities Industry; United States

Citation

Greenstein, Shane, and Michael Norris. "Streaming Over Broadband: Why Doesn't My Netflix Work?" Harvard Business School Case 616-007, November 2015. (Revised April 2017.)

About The Author

Shane M. Greenstein

Technology and Operations Management
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