Rabobank Nederland

Kenneth A. Merchant; Robert S. Kaplan

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Case | HBS Case Collection | January 1996 (Revised July 1996)

Rabobank Nederland

by Kenneth A. Merchant and Robert S. Kaplan

Abstract

Describes the account manager's role and the history of one credit application. The purpose is to evaluate various methods the bank uses to influence account managers' behaviors. Also describes some alternatives being considered to improve the information systems used to control the account management side of the branch. A rewritten version of earlier cases.

Keywords: Financial Management; Managerial Roles; Accounting; Information Management; Banks and Banking; Power and Influence; Banking Industry; Netherlands;

Format: Print

19 pages

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