Publications
Publications
  • January 1996 (Revised July 1996)
  • Case
  • HBS Case Collection

Rabobank Nederland

By: Kenneth A. Merchant and Robert S. Kaplan
  • Format:Print
  • | Pages:19
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Abstract

Describes the account manager's role and the history of one credit application. The purpose is to evaluate various methods the bank uses to influence account managers' behaviors. Also describes some alternatives being considered to improve the information systems used to control the account management side of the branch. A rewritten version of earlier cases.

Keywords

Financial Management; Managerial Roles; Accounting; Information Management; Banks and Banking; Power and Influence; Banking Industry; Netherlands

Citation

Merchant, Kenneth A., and Robert S. Kaplan. "Rabobank Nederland." Harvard Business School Case 196-119, January 1996. (Revised July 1996.)

About The Author

Robert S. Kaplan

Accounting and Management
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