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  • 2014
  • Book

Critical Knowledge Transfer: Tools for Managing Your Company's Deep Smarts

By: Dorothy A. Leonard, Walter Swap and Garvin Barton
  • Format:Print
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Abstract

When highly skilled subject matter experts, engineers, and managers leave their organizations, they take with them years of hard-earned, experience-based knowledge—much of it undocumented and irreplaceable. Organizations can thereby lose a good part of their competitive advantage. The tsunami of "boomer" retirements has created the most visible, urgent need to transfer such knowledge to the next generation. But there is also an ongoing torrent of acquisitions, layoffs, and successions—not to mention commonplace promotions and transfers—all of which involve the loss of essential expertise.

Keywords

Knowledge Management

Citation

Leonard, Dorothy A., Walter Swap, and Garvin Barton. Critical Knowledge Transfer: Tools for Managing Your Company's Deep Smarts. Harvard Business Review Press, 2014.
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About The Author

Dorothy A. Leonard

→More Publications

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More from the Authors
  • Transferring Knowledge Between Projects at NASA JPL (A) and (B) By: Dorothy Leonard and Christopher Myers
  • Transferring Knowledge Between Projects at NASA JPL (B) By: Dorothy Leonard and Christopher Myers
  • Transferring Knowledge Between Projects at NASA JPL (A) By: Dorothy Leonard and Christopher Myers
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