Publications
Publications
- 2014
Critical Knowledge Transfer: Tools for Managing Your Company's Deep Smarts
By: Dorothy A. Leonard, Walter Swap and Garvin Barton
Abstract
When highly skilled subject matter experts, engineers, and managers leave their organizations, they take with them years of hard-earned, experience-based knowledge—much of it undocumented and irreplaceable. Organizations can thereby lose a good part of their competitive advantage. The tsunami of "boomer" retirements has created the most visible, urgent need to transfer such knowledge to the next generation. But there is also an ongoing torrent of acquisitions, layoffs, and successions—not to mention commonplace promotions and transfers—all of which involve the loss of essential expertise.
Keywords
Citation
Leonard, Dorothy A., Walter Swap, and Garvin Barton. Critical Knowledge Transfer: Tools for Managing Your Company's Deep Smarts. Harvard Business Review Press, 2014.
