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  • 2019
  • Chapter
  • The Palgrave Encyclopedia of Strategic Management

Technology Adoption

By: Chris Forman, Avi Goldfarb and Shane Greenstein
  • Format:Electronic
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Abstract

Using examples from information technology adoption, we emphasize the role of costs, benefits, communications channels and dynamic considerations in the decision to adopt new technology. We discuss differences between adoption by consumers and adoption by firms. We emphasize the adoption of business process innovations, which alter organizational practices and often involve the post-adoption invention of complementary business processes and adaptations. Within the context of business adoption, we discuss the inherent challenges in identifying the decision maker and the role of competition in influencing the benefits to adoption.

Keywords

Technology Adoption

Citation

Forman, Chris, Avi Goldfarb, and Shane Greenstein. "Technology Adoption." In The Palgrave Encyclopedia of Strategic Management. Continuously updated edition, edited by Mie Augier and David J. Teece. Palgrave Macmillan, 2017. Electronic.
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About The Author

Shane M. Greenstein

Technology and Operations Management
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