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  • June 2015 (Revised November 2016)
  • Supplement
  • HBS Case Collection

HealthCare.gov: The Crash and the Fix (B)

By: Leonard A. Schlesinger and Paras D. Bhayani
  • Format:Print
  • | Language:English
  • | Pages:5
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Abstract

A review of the process utilized by the Obama administration to create the Health Care.gov exchange and the problems that resulted from the implementation effort. This case provides the follow on strategy and processes utilized to get the site up and running after the initial failures of implementation.

Keywords

Organizational Change; Implementing Strategy; Implementation; Government Innovation; Health Care Industry; Health Care Reform; Service Delivery; Internet and the Web; Health; Government and Politics; Information Technology Industry; Public Administration Industry; Health Industry; United States

Citation

Schlesinger, Leonard A., and Paras D. Bhayani. "HealthCare.gov: The Crash and the Fix (B)." Harvard Business School Supplement 315-130, June 2015. (Revised November 2016.)
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About The Author

Leonard A. Schlesinger

General Management
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Related Work

    • June 2015 (Revised November 2016)
    • Faculty Research

    HealthCare.gov: The Crash and the Fix (B)

    By: Leonard A. Schlesinger and Paras D. Bhayani
Related Work
  • HealthCare.gov: The Crash and the Fix (B) By: Leonard A. Schlesinger and Paras D. Bhayani
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