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  • June 2015 (Revised November 2016)
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HealthCare.gov: The Crash and the Fix (A)

By: Leonard A. Schlesinger and Paras D. Bhayani
  • Format:Print
  • | Language:English
  • | Pages:20
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Abstract

A review of the process utilized by the Obama administration to create the Health Care.gov exchange and the problems that resulted from the implementation effort. There is a B case that provides the follow on strategy and processes utilized to get the site up and running after the initial failures of implementation.

Keywords

Organizational Change; Implementing Strategy; Implementation; Government Innovation; Health Care Industry; Health Care Reform; Health Care and Treatment; Government Administration; Governing Rules, Regulations, and Reforms; Organizational Change and Adaptation; Health Industry; Information Technology Industry; United States

Citation

Schlesinger, Leonard A., and Paras D. Bhayani. "HealthCare.gov: The Crash and the Fix (A)." Harvard Business School Case 315-129, June 2015. (Revised November 2016.)
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About The Author

Leonard A. Schlesinger

General Management
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Related Work

    • June 2015 (Revised November 2016)
    • Faculty Research

    HealthCare.gov: The Crash and the Fix (B)

    By: Leonard A. Schlesinger and Paras D. Bhayani
    • June 2015 (Revised November 2016)
    • Faculty Research

    HealthCare.gov: The Crash and the Fix (A)

    By: Leonard A. Schlesinger and Paras D. Bhayani
Related Work
  • HealthCare.gov: The Crash and the Fix (B) By: Leonard A. Schlesinger and Paras D. Bhayani
  • HealthCare.gov: The Crash and the Fix (A) By: Leonard A. Schlesinger and Paras D. Bhayani
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