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  • April 2015 (Revised June 2016)
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The Transformation of NCR

By: David Collis, Raffaella Sadun and Matthew Shaffer
  • Format:Print
  • | Language:English
  • | Pages:42
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Abstract

During his tenure as CEO since 2005, Bill Nuti had moved NCR Corporation (originally National Cash Register) from its historical competence in hardware to become a provider of hardware and software for managing transactions across a range of industries and payments methods. Nuti envisioned a world in which consumers would use NCR hardware or applications whether transacting at a bank or ATM, purchasing clothes at a retailer, or checking into a flight at an airport—and in which NCR software would register the transactions, securely store and process the data, and use the transaction information to help NCR customers efficiently manage their operations.
In 2011 and early 2013, NCR had made two major acquisitions of companies that were important providers of transaction software in the retail and hospitality industries. Now, in late November 2013, Nuti and his team were considering a third potential major acquisition: Digital Insight, a market leader in online and mobile banking solutions. Nuti saw Digital Insight as key to complementing NCR's offerings in the financial services industry, transforming it from a maker of standalone, electromechanical cash registers and ATMs into an "omni-channel, omni-commerce, software-driven company." Would this acquisition be the next right strategic move for NCR's transformation?

Keywords

NCR; Hardware; Software; Acquisitions; Financial Services; Organizational Change and Adaptation; Expansion; Information Infrastructure; Applications and Software; Transformation; Acquisition; Financial Services Industry; Technology Industry

Citation

Collis, David, Raffaella Sadun, and Matthew Shaffer. "The Transformation of NCR." Harvard Business School Case 715-438, April 2015. (Revised June 2016.)
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About The Authors

David J. Collis

Strategy
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Raffaella Sadun

Strategy
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Related Work

    • April 2015 (Revised June 2016)
    • Faculty Research

    The Transformation of NCR

    By: David Collis, Raffaella Sadun and Matthew Shaffer
Related Work
  • The Transformation of NCR By: David Collis, Raffaella Sadun and Matthew Shaffer
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