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  • August 1995 (Revised January 2021)
  • Supplement
  • HBS Case Collection

Health Stop (B): The Medical Offices

By: Regina E. Herzlinger
  • Format:Print
  • | Language:English
  • | Pages:13
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Abstract

Describes the long waiting time experienced by customers in Health Stops and asks students to specify the changes in its business model which could help solve the problem.

Keywords

Business Model; Customer Focus and Relationships; Customer Satisfaction; Health Industry; Retail Industry

Citation

Herzlinger, Regina E. "Health Stop (B): The Medical Offices." Harvard Business School Supplement 196-051, August 1995. (Revised January 2021.)
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About The Author

Regina E. Herzlinger

General Management
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More from the Author
  • Note on Healthcare in Ghana By: Regina E. Herzlinger and Ben Creo
  • In the COVID Era, Why Corporate Benefits Demand CEO/CFO Leadership By: Regina E. Herzlinger
  • Maintaining Health Care Innovations After the Pandemic By: Regina E. Herzlinger, Barak D. Richman and Kevin A. Schulman
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