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  • August 1995 (Revised January 2024)
  • Supplement
  • HBS Case Collection

Health Stop (B): Starting Up

By: Regina E. Herzlinger
  • Format:Print
  • | Language:English
  • | Pages:12
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Abstract

Describes the long waiting time experienced by customers in Health Stops and asks students to specify the changes in its business model which could help solve the problem.

Keywords

Business Model; Customer Focus and Relationships; Customer Satisfaction; Health Industry; Retail Industry

Citation

Herzlinger, Regina E. "Health Stop (B): Starting Up." Harvard Business School Supplement 196-051, August 1995. (Revised January 2024.)
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About The Author

Regina E. Herzlinger

General Management
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More from the Author

    • 10 Dec 2024
    • Faculty Research

    A New Model for Funding Healthcare Innovation

    By: Regina E. Herzlinger and Duke Rohlen
    • October 2024
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    Parexel: Scaling Up and Industry Dynamics

    By: Regina E. Herzlinger and Ben Creo
    • September 2024 (Revised March 2025)
    • Faculty Research

    Epic: The Future of Health Information Technology

    By: Regina E. Herzlinger and Brian L. Walker
More from the Author
  • A New Model for Funding Healthcare Innovation By: Regina E. Herzlinger and Duke Rohlen
  • Parexel: Scaling Up and Industry Dynamics By: Regina E. Herzlinger and Ben Creo
  • Epic: The Future of Health Information Technology By: Regina E. Herzlinger and Brian L. Walker
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