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  • August 1995 (Revised January 2021)
  • Supplement
  • HBS Case Collection

Health Stop (B): The Medical Offices

By: Regina E. Herzlinger
  • Format:Print
  • | Language:English
  • | Pages:13
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Abstract

Describes the long waiting time experienced by customers in Health Stops and asks students to specify the changes in its business model which could help solve the problem.

Keywords

Business Model; Customer Focus and Relationships; Customer Satisfaction; Health Industry; Retail Industry

Citation

Herzlinger, Regina E. "Health Stop (B): The Medical Offices." Harvard Business School Supplement 196-051, August 1995. (Revised January 2021.)

About The Author

Regina E. Herzlinger

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