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Publications
  • August 1995 (Revised January 2024)
  • Supplement
  • HBS Case Collection

Health Stop (B): Starting Up

By: Regina E. Herzlinger
  • Format:Print
  • | Language:English
  • | Pages:12
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Abstract

Describes the long waiting time experienced by customers in Health Stops and asks students to specify the changes in its business model which could help solve the problem.

Keywords

Business Model; Customer Focus and Relationships; Customer Satisfaction; Health Industry; Retail Industry

Citation

Herzlinger, Regina E. "Health Stop (B): Starting Up." Harvard Business School Supplement 196-051, August 1995. (Revised January 2024.)

About The Author

Regina E. Herzlinger

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