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  • March 24, 2015
  • Article
  • Harvard Business Review (website)

Starbucks' 'Race Together' Campaign and the Upside of CEO Activism

By: Aaron Chatterji and Michael W. Toffel
  • Format:Electronic
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Abstract

When Starbucks CEO Howard Schultz asked his baristas to engage customers in a discussion about race in America, it was a clear case of the growing trend of "CEO activism." Despite the criticism of that particular initiative, CEO activism—from Shultz to Chick-Fil-A's Dan Cathy to Facebook's Sheryl Sandberg to Goldman Sach's Lloyd Blankfein—represents a step forward for corporate involvement in the public square because these efforts are unusually transparent and delimited. As such, CEO activism is a welcome counterpoint to the largely hidden involvement of corporate leaders in shaping policy through the hundreds of millions of dollars they direct to Super PACs, trade associations, and think tanks to promote liberal and conservative causes.

Keywords

Leadership; Social Issues; Corporate Social Responsibility And Impact; Communication Strategy; Race

Citation

Chatterji, Aaron, and Michael W. Toffel. "Starbucks' 'Race Together' Campaign and the Upside of CEO Activism." Harvard Business Review (website) (March 24, 2015).
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About The Author

Michael W. Toffel

Technology and Operations Management
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More from the Authors
  • Manage the Suppliers That Could Harm Your Brand: Know When to Avoid, Engage, or Drop Them By: Jodi L Short and Michael W. Toffel
  • Assessing Prediction Accuracy of Machine Learning Models By: Michael Toffel and Natalie Epstein
  • T-tests: Theory and Practice By: Michael Parzen, Natalie Epstein, Chiara Farronato and Michael Toffel
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