Case | HBS Case Collection | March 2015

The I-PASS Patient Handoff Program

by Robert S. Huckman and Michael Norris

Abstract

In 2015, the I-PASS Patient Handoff Program Team, led by six pediatricians around the U.S., had to determine the best way to disseminate their program that had been proven to reduce communication errors in patient handoffs in hospital settings. Should they turn it into a standalone business, continue publishing in academic journals, license their content to an established medical vendor, or some combination of these? This case allows students to develop and evaluate approaches to disseminating simple and proven innovations with complex service settings.

Keywords: health care; Hospitals; operations improvement; entrepreneurship; Health Care and Treatment; Health Industry; United States;

Language: English Format: Print 11 pages EducatorsPurchase

Citation:

Huckman, Robert S., and Michael Norris. "The I-PASS Patient Handoff Program." Harvard Business School Case 615-069, March 2015.

About the Author

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Robert S. Huckman
Albert J. Weatherhead III Professor of Business Administration
Chair, MBA Required Curriculum
Technology and Operations Management

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