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Case | HBS Case Collection | March 2015 (Revised May 2018)

JPMorgan Chase: Tapping an Overlooked Talent Pool

by Boris Groysberg and Katherine Connolly

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Abstract

By the spring of 2014, the pilot had come to an end for JPMorgan Chase's ReEntry Program, a program designed for women coming back to the workforce after a period of time away. Mary Callahan Erdoes, CEO of Asset Management, and her team had to evaluate whether or not the program had been successful. Participants and managers both had provided some anecdotal positive feedback on the program, but Erdoes wanted to know how they could truly calculate the return on investment (ROI). Wall Street was a data-driven place to work, and if they wanted to create something that would survive beyond the tenure of the firm's existing leadership, they had to prove that the time, money and energy invested by the firm was worth it. Calculating ROI would also help them to prepare for subsequent runs of the program and determine in what ways, if any, they should differ from the pilot. What factors should Erdoes and her team consider when calculating ROI? How can they position the program to ensure its survival?

Keywords: women; training; human capital; diversity; gender; leadership; motherhood; organizational culture; Talent and Talent Management; Experience and Expertise; Diversity; Gender; Knowledge Use and Leverage; Human Capital; Management Practices and Processes; Organizational Culture; Programs; Financial Services Industry; United States;

Language: English Format: Print 17 pages EducatorsPurchase

Citation:

Groysberg, Boris, and Katherine Connolly. "JPMorgan Chase: Tapping an Overlooked Talent Pool." Harvard Business School Case 415-066, March 2015. (Revised May 2018.)

Related Work

  1. Case | HBS Case Collection | March 2015 (Revised May 2018)

    JPMorgan Chase: Tapping an Overlooked Talent Pool

    Boris Groysberg and Katherine Connolly

    By the spring of 2014, the pilot had come to an end for JPMorgan Chase's ReEntry Program, a program designed for women coming back to the workforce after a period of time away. Mary Callahan Erdoes, CEO of Asset Management, and her team had to evaluate whether or not the program had been successful. Participants and managers both had provided some anecdotal positive feedback on the program, but Erdoes wanted to know how they could truly calculate the return on investment (ROI). Wall Street was a data-driven place to work, and if they wanted to create something that would survive beyond the tenure of the firm's existing leadership, they had to prove that the time, money and energy invested by the firm was worth it. Calculating ROI would also help them to prepare for subsequent runs of the program and determine in what ways, if any, they should differ from the pilot. What factors should Erdoes and her team consider when calculating ROI? How can they position the program to ensure its survival?

    Keywords: women; training; human capital; diversity; gender; leadership; motherhood; organizational culture; Talent and Talent Management; Experience and Expertise; Diversity; Gender; Knowledge Use and Leverage; Human Capital; Management Practices and Processes; Organizational Culture; Programs; Financial Services Industry; United States;

    Citation:

    Groysberg, Boris, and Katherine Connolly. "JPMorgan Chase: Tapping an Overlooked Talent Pool." Harvard Business School Case 415-066, March 2015. (Revised May 2018.)  View Details
    CiteView DetailsEducatorsPurchase Related
  2. Teaching Note | HBS Case Collection | June 2018

    JPMorgan Chase: Tapping an Overlooked Talent Pool

    Boris Groysberg, Katherine Baden and Aldo Sesia

    Teaching Note for HBS No. 415-066.

    Citation:

    Groysberg, Boris, Katherine Baden, and Aldo Sesia. "JPMorgan Chase: Tapping an Overlooked Talent Pool." Harvard Business School Teaching Note 418-077, June 2018.  View Details
    CiteView DetailsPurchase Related

About the Author

Photo
Boris Groysberg
Richard P. Chapman Professor of Business Administration
Organizational Behavior

View Profile »
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More from the Author

  • Case | HBS Case Collection | October 2019 (Revised December 2019)

    Swizz Beatz

    Boris Groysberg, Annelena Lobb and Sarah Mehta

    This case explores the life and career of rapper and music producer Swizz Beatz. Set in 2019, it covers the evolution of Swizz’s musical career and his new venture into the commercial art market.

    Keywords: Entertainment; Music Entertainment; Television Entertainment; Entrepreneurship; Entertainment and Recreation Industry; Fine Arts Industry; Music Industry; United States;

    Citation:

    Groysberg, Boris, Annelena Lobb, and Sarah Mehta. "Swizz Beatz." Harvard Business School Case 420-034, October 2019. (Revised December 2019.)  View Details
    CiteView DetailsEducators Related
  • Case | HBS Case Collection | October 2019 (Revised December 2019)

    Swizz Beatz and Alicia Keys: A Power Couple

    Boris Groysberg, Annelena Lobb and Sarah Mehta

    Set in 2018, this case follows married couple and music industry titans Swizz Beatz and Alicia Keys as they consider how best to use their platforms to achieve their goals. Since achieving professional success in the music industry early in their lives, Swizz and Keys had explored many different personal and professional pursuits. Swizz was particularly interested in the arts and had launched an initiative aimed at supporting emerging visual artists of color. Keys had taken on acting roles, written a children’s book, and had become an increasingly vocal advocate for social justice causes. Anchoring their professional work, Swizz and Keys had built a loving family rooted in communication and mutual respect. As one of the music industry’s most recognizable power couples, Swizz and Keys now considered how they might use their joint platform to continue to drive positive change for artists and creators of all stripes.

    Keywords: Entertainment; Music Entertainment; Television Entertainment; Entrepreneurship; Power and Influence; Entertainment and Recreation Industry; Music Industry; United States;

    Citation:

    Groysberg, Boris, Annelena Lobb, and Sarah Mehta. "Swizz Beatz and Alicia Keys: A Power Couple." Harvard Business School Case 420-035, October 2019. (Revised December 2019.)  View Details
    CiteView DetailsEducators Related
  • Supplement | HBS Case Collection | November 2019

    California Closets - Bill Barton

    Boris Groysberg

    Video supplement for the HBS Case Study "California Closets: Organizing the Customer Experience," product number 419-004.

    Citation:

    Groysberg, Boris. "California Closets - Bill Barton." Harvard Business School Multimedia/Video Supplement 420-702, November 2019.  View Details
    CiteView DetailsPurchase Related
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