Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • 2015
  • Case

Fine Harvest Restaurant Group (cases A and B)

By: Clara (Xiaoling) Chen, Kenneth A. Merchant, Tatiana Sandino and Wim A. Van der Stede
  • Format:Print
  • | Language:English
ShareBar

Abstract

The Fine Harvest Restaurant Group cases A and B examine a company's design of a new system to evaluate the performance (and determine the bonuses) for its restaurant managers. Fine Harvest had traditionally evaluated restaurant managers based on store margins and had not given enough consideration to the performance potential that the stores had when setting targets. In response to several restaurant managers' complaints that the performance evaluation system was unfair and incomplete, the top executives of the company hired a consultant to revise the measures and targets used to evaluate performance. The new performance evaluation plan aimed to (a) account for different drivers of performance at the restaurant level; and (b) assess the performance of each restaurant relative to a peer group operating under similar conditions. Students are provided with detailed databases that can enable them to compare the performance of the restaurants under the existing and proposed system.

Keywords

Incentive Systems; Relative Performance Evaluation; Restaurant Industry; Accounting; Economics; Human Resources; Measurement and Metrics; Labor; Performance; Salesforce Management; Retail Industry; North and Central America

Citation

Chen, Clara (Xiaoling), Kenneth A. Merchant, Tatiana Sandino, and Wim A. Van der Stede. "Fine Harvest Restaurant Group (cases A and B)." University of Southern California, Marshall School of Business Case, 2015.

About The Author

Tatiana Sandino

Accounting and Management
→More Publications

More from the Authors

    • January 2025
    • Faculty Research

    Go Mobile: Aligning District Managers and Store Teams (B)

    By: Tatiana Sandino and Samuel Grad
    • June 2024 (Revised August 2024)
    • Faculty Research

    Revlon India's Turnaround: Navigating Online-Offline Decisions Using a Balanced Scorecard

    By: Tatiana Sandino and Samuel Grad
    • April 2024 (Revised November 2024)
    • Faculty Research

    Moderna: Pioneering a People Platform to Accelerate Science Innovation

    By: Tatiana Sandino, Emil Dy and Samuel Grad
More from the Authors
  • Go Mobile: Aligning District Managers and Store Teams (B) By: Tatiana Sandino and Samuel Grad
  • Revlon India's Turnaround: Navigating Online-Offline Decisions Using a Balanced Scorecard By: Tatiana Sandino and Samuel Grad
  • Moderna: Pioneering a People Platform to Accelerate Science Innovation By: Tatiana Sandino, Emil Dy and Samuel Grad
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.