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Publications
  • May – June 1990
  • Article
  • Harvard Business Review

Case of the Complaining Customer (HBR Case Study and Commentary)

By: Dan Finkelman, Tony Goland, Leonard A. Schlesinger, Dinah Nemeroff, Ron Zemke and Claus Moller
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Citation

Finkelman, Dan, Tony Goland, Leonard A. Schlesinger, Dinah Nemeroff, Ron Zemke, and Claus Moller. "Case of the Complaining Customer (HBR Case Study and Commentary)." Art. 90304. Harvard Business Review 68, no. 3 (May–June 1990).
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About The Author

Leonard A. Schlesinger

General Management
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More from the Authors

    • May 2023
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    IBM’s Ginni Rometty: Leading with Good Power

    By: Hubert Joly, Leonard A. Schlesinger and Stacy Straaberg
    • April 2023
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    Netflix’s Culture: Binge or Cringe?

    By: Hubert Joly, Leonard A. Schlesinger, James Barnett and Stacy Straaberg
    • March 2023 (Revised March 2023)
    • Faculty Research

    Doing Business in Kigali, Rwanda

    By: Andy Zelleke, A. Zelleke, Leonard A. Schlesinger, Leonard A. Schlesinger, Pippa Tubman Armerding and Wale Lawal
More from the Authors
  • IBM’s Ginni Rometty: Leading with Good Power By: Hubert Joly, Leonard A. Schlesinger and Stacy Straaberg
  • Netflix’s Culture: Binge or Cringe? By: Hubert Joly, Leonard A. Schlesinger, James Barnett and Stacy Straaberg
  • Doing Business in Kigali, Rwanda By: Andy Zelleke, A. Zelleke, Leonard A. Schlesinger, Leonard A. Schlesinger, Pippa Tubman Armerding and Wale Lawal
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