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Publications
  • May – June 1990
  • Article
  • Harvard Business Review

Case of the Complaining Customer (HBR Case Study and Commentary)

By: Dan Finkelman, Tony Goland, Leonard A. Schlesinger, Dinah Nemeroff, Ron Zemke and Claus Moller
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Citation

Finkelman, Dan, Tony Goland, Leonard A. Schlesinger, Dinah Nemeroff, Ron Zemke, and Claus Moller. "Case of the Complaining Customer (HBR Case Study and Commentary)." Art. 90304. Harvard Business Review 68, no. 3 (May–June 1990).
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About The Author

Leonard A. Schlesinger

General Management
→More Publications

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More from the Authors
  • Reinventing the Direct-to-Consumer Business Model By: Len Schlesinger, Matt Higgins and Shaye Roseman
  • SmileDirectClub: Better Is Better By: Leonard A. Schlesinger and Aldo Sesia
  • LOLA: Do You Know What's in Your Tampon? By: Leonard A. Schlesinger and Aldo Sesia
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