March 2015
Supplement
HBS Case Collection

Interview: Iz-Lynn Chan at Far East Organization

Format:Video
| Language:English

Abstract

Contains excerpts from an interview with Iz-Lynn Chan, former assistant director of retail business group and service quality and vice president of Far East retail consultancy for Far East Organization, a private real estate developer group in Singapore. Chan discusses events covered in the case "Iz-Lynn Chan at Far East Organization," including decisions made about how to carry out the National Customer Centric Initiative (CCI). This short video accompanies the case and can be shown in class or included in a digital coursepack.

Keywords

Customer Focus and Relationships; Retail Industry; Real Estate Industry; Singapore

Citation

Hill, Linda A., and Anthony Mayo. "Interview: Iz-Lynn Chan at Far East Organization." Harvard Business School Multimedia/Video Supplement 415-708, March 2015.