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  • December 2014 (Revised October 2015)
  • Case
  • HBS Case Collection

Iz-Lynn Chan at Far East Organization (Abridged)

By: Linda A. Hill, Anthony J. Mayo and Dana M. Teppert
  • Format:Print
  • | Language:English
  • | Pages:25
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Abstract

This case describes how to champion and implement organizational change from the middle by recounting the experiences of Iz-Lynn Chan at Far East Organization.

Keywords

Iz-Lynn Chan; Far East Organization; Singapore; Far East Hospitality; Customer Centric Initiative; Hotels; Culture Change; Culture; Standard Operating Procedures; Serviced Residences; Service Quality And Standards Department; Service Operations; Service Delivery; Organizational Culture; Operations; Leading Change; Organizational Change and Adaptation; Accommodations Industry; Singapore; China

Citation

Hill, Linda A., Anthony J. Mayo, and Dana M. Teppert. "Iz-Lynn Chan at Far East Organization (Abridged)." Harvard Business School Case 415-033, December 2014. (Revised October 2015.)
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About The Authors

Linda A. Hill

Organizational Behavior
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Anthony Mayo

Organizational Behavior
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Related Work

    • March 2015
    • Faculty Research

    Interview: Iz-Lynn Chan at Far East Organization

    By: Linda A. Hill and Anthony Mayo
    • December 2014 (Revised October 2015)
    • Faculty Research

    Iz-Lynn Chan at Far East Organization (Abridged)

    By: Linda A. Hill, Anthony J. Mayo and Dana M. Teppert
Related Work
  • Interview: Iz-Lynn Chan at Far East Organization By: Linda A. Hill and Anthony Mayo
  • Iz-Lynn Chan at Far East Organization (Abridged) By: Linda A. Hill, Anthony J. Mayo and Dana M. Teppert
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