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  • September 2014 (Revised March 2016)
  • Case
  • HBS Case Collection

Mayo Clinic: The 2020 Initiative

By: Regina E. Herzlinger, Robert S. Huckman and Jenny Lesser
  • Format:Print
  • | Language:English
  • | Pages:29
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Abstract

Describes the challenges facing Dr. John Noseworthy, President and CEO, in implementing a long-term strategy for the growth of the Mayo Clinic—a leading academic medical center with a reputation for excellence in tertiary and quaternary health care. The case highlights the concurrent forces of regional and national competition and federal health care reform as factors complicating the plans of Mayo Clinic to grow through several channels. Students must ultimately decide whether Mayo Clinic should focus its future growth on its current areas of expertise (regional provision of integrated medical care and international provision of tertiary and quaternary care), new opportunities in a broader range of services and treatment channels (e.g., telemedicine, mobile health, enterprise learning and training for other health care systems), or some combination of these opportunities.

Keywords

Health; Health Care Industry; Health Care Policy; Health Care and Treatment; Health Industry; United States

Citation

Herzlinger, Regina E., Robert S. Huckman, and Jenny Lesser. "Mayo Clinic: The 2020 Initiative." Harvard Business School Case 615-027, September 2014. (Revised March 2016.)
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About The Authors

Regina E. Herzlinger

General Management
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Robert S. Huckman

Technology and Operations Management
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Related Work

    • September 2014 (Revised March 2016)
    • Faculty Research

    Mayo Clinic: The 2020 Initiative

    By: Regina E. Herzlinger, Robert S. Huckman and Jenny Lesser
Related Work
  • Mayo Clinic: The 2020 Initiative By: Regina E. Herzlinger, Robert S. Huckman and Jenny Lesser
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