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• Article | Harvard Business Review Digital Articles | October 19, 2020

  Today's Leaders Need Vulnerability, Not Bravado

  Amy C. Edmondson and Tomas Chamorro-Premuzic

  Few myths are as pervasive as the notion that leaders ought to appear tough and confident. Or at least, that was the case prior to the current pandemic, which has exposed the many weaknesses of forceful, dominant leaders and highlighted the superiority of those who have the courage to reveal their vulnerabilities.

  Keywords: Leadership; Leadership Style;

  Citation:

  Edmondson, Amy C., and Tomas Chamorro-Premuzic. "Today's Leaders Need Vulnerability, Not Bravado." Harvard Business Review Digital Articles (October 19, 2020).  View Details

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• Case | HBS Case Collection | September 2020

  Enabling Teamwork at the Cleveland Clinic

  Amy C. Edmondson and Mikayla J. Kerrissey

  This case examines efforts to foster teamwork within and across work units in the Cleveland Clinic, a large, distributed healthcare delivery organization. With a long history of valuing teamwork since its founding in 1921, the Clinic had taken dramatic steps to further enable collaboration back in 2008 after the growing complexity of medical care had led to problematic divisions across specialties. The Clinic restructured from departments organized by specialty to “institutes” organized by disease and organ systems. A decade later, when this case takes place, the world has continued to change—with the Clinic substantially expanding its scale and scope—posing new teamwork challenges. The case asks students to understand the Clinic’s efforts to enable teamwork with the Institute Model and to evaluate the whether the Model should be continued, abandoned or changed to address new teamwork needs for 2020 and beyond. It reveals the complexities of enabling teamwork in large, distributed organizations in which fluid, cross-boundary “teams of teams” are operating.

  Keywords: Teamwork; teaming; health care; Health Industry; United States;

  Citation:

  Edmondson, Amy C., and Mikayla J. Kerrissey. "Enabling Teamwork at the Cleveland Clinic." Harvard Business School Case 621-040, September 2020.  View Details

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• Article | Organizational Psychology Review | May 2020

  Into the Fray: Adaptive Approaches to Studying Novel Teamwork Forms

  Michaela Kerrissey, Patricia Satterstrom and Amy C. Edmondson

  Novel forms of teamwork—created by rapid change and growing diversity among collaborators—are increasingly common, and they present substantial methodological challenges for research. We highlight two aspects of new team forms that challenge conventional methods. Factors pertaining to change (e.g., in membership) create entitativity challenges such as whom to count as team members, while factors pertaining to difference (e.g., in expertise) create concordance challenges such as how to interpret disagreement in groups. We review research methods that are well suited to each of these specific challenges. We identify the particular challenges of studying teams that exhibit high difference and change simultaneously and call for adaptive methods that enable insight into how they work. Clarity about the dimensions of deviation from ideal team forms, along with shared terminology, will help researchers make and discuss tough methodological choices and assist reviewers in evaluating them.

  Keywords: team member fluidity; temporary teams; knowledge diversity; entitativity; concordance; methods; Groups and Teams; Problems and Challenges; Research;

  Citation:

  Kerrissey, Michaela, Patricia Satterstrom, and Amy C. Edmondson. "Into the Fray: Adaptive Approaches to Studying Novel Teamwork Forms." Special Issue on The Challenges of Working with "Real" Teams. Organizational Psychology Review 10, no. 2 (May 2020): 62–86.  View Details

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