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  • April 2014 (Revised June 2014)
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Wawa Inc.

By: Blythe J. McGarvie, Dennis Campbell and Kristin Stack
  • Format:Print
  • | Language:English
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Abstract

Retailing requires attention to detail and customer and employee loyalty. Wawa is a 50-year old food retailer with almost a cult-like following. With $9 billion in revenues, Wawa is the 50th largest privately-held company in the US. Learn how they have accomplished consistent 15% annual shareholder returns. The Wawa associates (name for employees) have an ESOP which plays a key role in Wawa's culture of ownership. This case explores the role of incentives and levers of control to create a successful retail chain.

Keywords

Accounting; Management

Citation

McGarvie, Blythe J., Dennis Campbell, and Kristin Stack. "Wawa Inc." Harvard Business School Case 114-086, April 2014. (Revised June 2014.)
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About The Author

Dennis Campbell

Accounting and Management
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Related Work

    • April 2014 (Revised June 2014)
    • Faculty Research

    Wawa Inc.

    By: Blythe J. McGarvie, Dennis Campbell and Kristin Stack
Related Work
  • Wawa Inc. By: Blythe J. McGarvie, Dennis Campbell and Kristin Stack
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