Publications
Publications
- April 1995 (Revised June 2002)
- HBS Case Collection
Xerox: Outsourcing Global Information Technology Resources
By: Lynda M. Applegate and Kevin Davis
Abstract
In order to increase revenues, develop new technologies, and manage information technology more efficiently, Xerox decided to sign a 10-year, $3.2 billion contract with Electronic Data Systems (EDS). This case describes the events that preceded Xerox's decision to outsource information technology.
Keywords
Information Technology; Organizational Change and Adaptation; Job Cuts and Outsourcing; Information Technology Industry
Citation
Applegate, Lynda M., and Kevin Davis. "Xerox: Outsourcing Global Information Technology Resources." Harvard Business School Case 195-158, April 1995. (Revised June 2002.)
About The Author
