Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • June 2012
  • Column
  • Equity

Bei klugen Dienstleistern ist guter Rat billig

By: Felix Oberholzer-Gee
  • Format:Print
ShareBar

Abstract

Ein dürftiger Service erzieht Kunden, nur auf den Preis zu achten. Die Firmen sparen daher erst Recht beim Service. Doch es gibt Auswege aus diesem Teufelskreis.

Citation

Oberholzer-Gee, Felix. "Bei klugen Dienstleistern ist guter Rat billig." Equity (June 2012).

About The Author

Felix Oberholzer-Gee

Strategy
→More Publications

More from the Author

    • February 2023 (Revised March 2023)
    • Faculty Research

    Hey, Insta & YouTube, Are You Watching TikTok?

    By: Felix Oberholzer-Gee
    • 13 Oct 2022
    • Faculty Research

    4 Business Ideas That Changed the World: Disruptive Innovation

    By: Amy Bernstein, Rita McGrath, Felix Oberholzer-Gee and Derek van Bever
    • March 2022
    • Faculty Research

    SimpliSafe—Safe From Disruption?

    By: David Collis, Felix Oberholzer-Gee and Terrence Shu
More from the Author
  • Hey, Insta & YouTube, Are You Watching TikTok? By: Felix Oberholzer-Gee
  • 4 Business Ideas That Changed the World: Disruptive Innovation By: Amy Bernstein, Rita McGrath, Felix Oberholzer-Gee and Derek van Bever
  • SimpliSafe—Safe From Disruption? By: David Collis, Felix Oberholzer-Gee and Terrence Shu
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College