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• Article | Journal of Accounting Research | May 2018

  Effects of an Information Sharing System on Employee Creativity, Engagement, and Performance

  Shelley Xin Li and Tatiana Sandino

  Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered report accepted by Journal of Accounting Research, to test whether an information sharing system recording employees’ creative work affected the quality of creative work, job engagement, and financial performance. We found that, on average, this system did not have a significant effect on any outcomes. However, it significantly improved the quality of creative work in stores that had accessed the system more frequently and in stores with fewer same-company nearby stores. It also improved creative work and job engagement in stores in divergent markets, where customers needed more customization. We found weak evidence of better financial results where salespeople had lower creative talent before the system was introduced. Our findings shed light on those conditions in which information sharing systems affect employees’ creative work.

  Keywords: Information; Knowledge Sharing; Employees; Creativity; Performance;

  Citation:

  Li, Shelley Xin, and Tatiana Sandino. "Effects of an Information Sharing System on Employee Creativity, Engagement, and Performance." Journal of Accounting Research 56, no. 2 (May 2018): 713–747.  View Details

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• Case | HBS Case Collection | March 2018

  Whole Foods under Amazon

  Dennis Campbell, Tatiana Sandino, James Barnett and Christine Snively

  In August 2017, Amazon acquired Whole Foods Market for $13.7 billion. Whole Foods was struggling with high costs and faced growing competition from traditional supermarkets offering more organic products. Prior to the acquisition, Whole Foods began rolling out a new order-to-shelf (OTS) inventory management system that many observers believed had led to shortages. For years, store team leaders at Whole Foods were empowered to make inventory decisions and tailor their stores to meet local needs, but the OTS system, and an increasing number of strict rules for purchasing and displaying goods upset many employees. Should Amazon push Whole Foods to improve performance by emphasizing efficiency and standardization? Or should it aim to maintain a sense of empowerment among employees?

  Keywords: Performance Efficiency; Performance Improvement; Employee Relationship Management; Food and Beverage Industry;

  Citation:

  Campbell, Dennis, Tatiana Sandino, James Barnett, and Christine Snively. "Whole Foods under Amazon." Harvard Business School Case 118-074, March 2018.  View Details

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• Case | HBS Case Collection | March 2018

  Affinity Plus: Priorities and Performance Pressures

  Dennis Campbell, Tatiana Sandino and Kyle Thomas

  Citation:

  Campbell, Dennis, Tatiana Sandino, and Kyle Thomas. "Affinity Plus: Priorities and Performance Pressures." Harvard Business School Case 118-087, March 2018.  View Details

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