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• Case | HBS Case Collection | May 2020

  Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (A)

  Linda A. Hill, Allison J. Wigen and Emily Tedards

  Michael Ku joined Pfizer in 2011, after the company had undergone three large-scale mergers and acquisitions. His mission was to drive the digital transformation of the company’s clinical supply chain, but he knew he had to start with the culture. Over the next eight years, Ku and his leadership team put in place the culture, talent, structure, and processes necessary to prime the clinical supply chain for digital transformation. By 2019, the clinical supply chain had made significant progress toward becoming the agile, innovative organization necessary to support Pfizer’s new ambition to focus exclusively on developing innovative medicines and vaccines. Ku knew there was more to be done before they could maximize their digital and innovation efforts. He had asked his leadership team to come up with a proposal to improve decision-making in the organization.

  Keywords: leadership; innovation; digital; transformation; Change; culture; management; Talent; supply chain; Pharmaceutical Companies; customer-centricity; collaboration; cross-functional management; purpose;

  Citation:

  Hill, Linda A., Allison J. Wigen, and Emily Tedards. "Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (A)." Harvard Business School Case 420-108, May 2020.  View Details

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• Supplement | HBS Case Collection | March 2020

  Alexander Mirza 1997

  Anthony J. Mayo and Keith Bender

  Citation:

  Mayo, Anthony J., and Keith Bender. "Alexander Mirza 1997." Harvard Business School Supplement 420-098, March 2020.  View Details

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• Supplement | HBS Case Collection | March 2020

  Anna Banks 1998

  Anthony J. Mayo and Keith Bender

  Citation:

  Mayo, Anthony J., and Keith Bender. "Anna Banks 1998." Harvard Business School Supplement 420-099, March 2020.  View Details

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