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• Case | HBS Case Collection | September 2017 (Revised March 2018)

  Great Lakes Banking Group: Data Management

  Shane Greenstein and Christine Snively

  In May 2016, Michael Rechtin, an expert in international data center law, advised global financial services firm Great Lakes Banking Group (GLBG) on its plans to upgrade its data centers. The bank’s data processing and storage systems were in need of an update, and since GLBG last made heavy IT investments in the late 1990s, the technology had changed considerably. GLBG sought Rechtin’s advice on whether or not it should build a new data center, pursue a wholesale colocation solution, rent space from a retail colocation provider, or store more data in the cloud.

  Keywords: Hardware; Infrastructure; Operations; Information Management;

  Citation:

  Greenstein, Shane, and Christine Snively. "Great Lakes Banking Group: Data Management." Harvard Business School Case 618-021, September 2017. (Revised March 2018.)  View Details

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• Technical Note | HBS Case Collection | March 2018

  Internet Data Capping Note (B)

  Shane Greenstein and Christine Snively

  The B note brings the reader up through early 2017 and addresses an informal review carried out by the Wireless Telecommunications Bureau (WTB) on sponsored data and zero-rating data plans in the mobile broadband market.

  Keywords: telecommunications; Technology; Internet;

  Citation:

  Greenstein, Shane, and Christine Snively. "Internet Data Capping Note (B)." Harvard Business School Technical Note 618-061, March 2018.  View Details

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• Case | HBS Case Collection | March 2018

  Whole Foods under Amazon

  Dennis Campbell, Tatiana Sandino, James Barnett and Christine Snively

  In August 2018, Amazon acquired Whole Foods Market for $13.7 billion. Whole Foods was struggling with high costs and faced growing competition from traditional supermarkets offering more organic products. Prior to the acquisition, Whole Foods began rolling out a new order-to-shelf (OTS) inventory management system that many observers believed had led to shortages. For years, store team leaders at Whole Foods were empowered to make inventory decisions and tailor their stores to meet local needs, but OTS came with strict rules for purchasing and displaying goods which upset many employees. Should Amazon push Whole Foods to improve performance by emphasizing efficiency and standardization? Or should it aim to maintain a sense of empowerment among employees?

  Keywords: Performance Efficiency; Performance Improvement; Employee Relationship Management; Food and Beverage Industry;

  Citation:

  Campbell, Dennis, Tatiana Sandino, James Barnett, and Christine Snively. "Whole Foods under Amazon." Harvard Business School Case 118-074, March 2018.  View Details

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