Achieving Breakthrough Service

By: Leonard A. Schlesinger, James Heskett and W. Earl Sasser

Format:Video
| Language:English

Citation

Schlesinger, Leonard A., James Heskett, and W. Earl Sasser. "Achieving Breakthrough Service." Harvard Business Publishing, 1992. Video.

About The Authors

Leonard A. Schlesinger

General Management

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James L. Heskett

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W. Earl Sasser

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