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  • 1993
  • Other Teaching and Training Material

People, Service, Success: The Service Profit Link

By: Leonard A. Schlesinger, James Heskett and W. Earl Sasser
  • Format:Video
  • | Language:English
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Citation

Schlesinger, Leonard A., James Heskett, and W. Earl Sasser. "People, Service, Success: The Service Profit Link." Harvard Business Publishing, 1993. Video. (Volume 1 - The Service Profit Link, Volume 2 - Mobilizing People for Breakthrough Service, Volume 3 - The Lifetime Value of Customers, Volume 4 - Listening to Customers, Volume 5 - Saving Customers with Service Recovery.)

About The Authors

Leonard A. Schlesinger

General Management
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James L. Heskett

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W. Earl Sasser

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More from the Authors

    • March 2023
    • Faculty Research

    Doing Business in Kigali, Rwanda

    By: Andy Zelleke, A. Zelleke, Leonard A. Schlesinger, Leonard A. Schlesinger, Pippa Tubman Armerding and Wale Lawal
    • February 2023
    • Faculty Research

    Doing Business in Buenos Aires, Argentina

    By: Nori Gerardo Lietz, Leonard A. Schlesinger and Zeke Gillman
    • February 2023
    • Faculty Research

    Doing Business in Boston, Massachusetts

    By: Laura Alfaro, Leonard A. Schlesinger and Zeke Gillman
More from the Authors
  • Doing Business in Kigali, Rwanda By: Andy Zelleke, A. Zelleke, Leonard A. Schlesinger, Leonard A. Schlesinger, Pippa Tubman Armerding and Wale Lawal
  • Doing Business in Buenos Aires, Argentina By: Nori Gerardo Lietz, Leonard A. Schlesinger and Zeke Gillman
  • Doing Business in Boston, Massachusetts By: Laura Alfaro, Leonard A. Schlesinger and Zeke Gillman
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