Publications
Publications
  • September–October 1991
  • Article
  • Harvard Business Review

The Service Driven Service Company

By: Leonard A. Schlesinger and James Heskett
  • Format:Print
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Citation

Schlesinger, Leonard A., and James Heskett. "The Service Driven Service Company." Harvard Business Review 69, no. 5 (September–October 1991): 71–81.

About The Authors

Leonard A. Schlesinger

General Management
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James L. Heskett

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