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  • September–October 1991
  • Article
  • Harvard Business Review

The Service Driven Service Company

By: Leonard A. Schlesinger and James Heskett
  • Format:Print
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Citation

Schlesinger, Leonard A., and James Heskett. "The Service Driven Service Company." Harvard Business Review 69, no. 5 (September–October 1991): 71–81.
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About The Authors

Leonard A. Schlesinger

General Management
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James L. Heskett

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More from the Authors

    • May 2025
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    Fidji Simo: Growing the Pie at Instacart

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    Thrivent: From Insurance Agents to Financial Advisors

    By: Hubert Joly, Leonard A. Schlesinger and Tom Quinn
    • December 2024 (Revised March 2025)
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    Shouldice Hospital Today

    By: James Heskett
More from the Authors
  • Fidji Simo: Growing the Pie at Instacart By: Hubert Joly, Leonard A. Schlesinger and James Barnett
  • Thrivent: From Insurance Agents to Financial Advisors By: Hubert Joly, Leonard A. Schlesinger and Tom Quinn
  • Shouldice Hospital Today By: James Heskett
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