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Total Quality Management and the Human Resource Professional: Applying the Baldrige Framework to Human Resources

By: Leonard A. Schlesinger and Christopher L. Hart
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Abstract

The still evolving discipline of total quality management (TQM) has left many human resource professionals confused about their role. The authors believe that the HR function personnel should spearhead company quality efforts, as well as assess the performance of their own function, by using the Malcolm Baldrige National Quality Awards framework.

Keywords

Quality; Management Practices And Processes; Human Resources

Citation

Schlesinger, Leonard A., and Christopher L. Hart. "Total Quality Management and the Human Resource Professional: Applying the Baldrige Framework to Human Resources." Human Resource Management 30, no. 4 (Winter 1991): 433–454.

About The Author

Leonard A. Schlesinger

General Management
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