Article
| Human Resource Management
Total Quality Management and the Human Resource Professional: Applying the Baldrige Framework to Human Resources
by
Leonard A. Schlesinger and Christopher L. Hart
|
Abstract
The still evolving discipline of total quality management (TQM) has left many human resource professionals confused about their role. The authors believe that the HR function personnel should spearhead company quality efforts, as well as assess the performance of their own function, by using the Malcolm Baldrige National Quality Awards framework.
Keywords: Quality;
Management Practices and Processes;
Human Resources;