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Article | International Journal of Physical Distribution | January 1990

An Integrated Approach to Customer Service

by R. D. Shapiro and H. Mathe

Keywords: Customers;

Format: Print

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Citation:

Shapiro, R. D., and H. Mathe. "An Integrated Approach to Customer Service." Special Issue on Mastering Information Management Series. International Journal of Physical Distribution (January 1990).

About the Author

Philip Caldwell Professor of Business Administration, Emeritus

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