Publications
Publications

Zappos.com 2009: Clothing, Customer Service and Company Culture

By: Frances X. Frei and Annelena Lobb
  • Format:Print
  • | Language:English
  • | Pages:7
ShareBar

Citation

Frei, Frances X., and Annelena Lobb. "Zappos.com 2009: Clothing, Customer Service and Company Culture." Harvard Business School Teaching Plan 614-021, August 2013.

About The Author

Frances X. Frei

Technology and Operations Management
More Publications

More from the Authors