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  • August 2013
  • Teaching Plan
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Zappos.com 2009: Clothing, Customer Service and Company Culture

By: Frances X. Frei and Annelena Lobb
  • Format:Print
  • | Language:English
  • | Pages:7
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Citation

Frei, Frances X., and Annelena Lobb. "Zappos.com 2009: Clothing, Customer Service and Company Culture." Harvard Business School Teaching Plan 614-021, August 2013.
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About The Author

Frances X. Frei

Technology and Operations Management
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  • Mother’s Home: Eradicating Social Orphancy in Kazakhstan By: Boris Groysberg and Annelena Lobb
  • Leaders Can Move Fast and Fix Things By: Frances X. Frei and Anne Morriss
  • Ming Min Hui at Boston Ballet By: Edward H. Chang, David Allen and Annelena Lobb
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