Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • Article
  • Psychological Science

How Implicit Beliefs Influence Trust Recovery

By: M. Haselhuhn, M.E. Schweitzer and A. Wood
  • Format:Print
ShareBar

Abstract

After a trust violation, some people are quick to forgive, whereas others never trust again. In this report, we identify a key characteristic that moderates trust recovery: implicit beliefs of moral character. Individuals who believe that moral character can change over time (incremental beliefs) are more likely to trust their counterpart following an apology and trustworthy behavior than are individuals who believe that moral character cannot change (entity beliefs).We demonstrate that a simple but powerful message can induce either entity or incremental beliefs about moral character.

Keywords

Values and Beliefs; Trust

Citation

Haselhuhn, M., M.E. Schweitzer, and A. Wood. "How Implicit Beliefs Influence Trust Recovery." Psychological Science 21, no. 5 (May 2010): 645–648.
  • Find it at Harvard
  • Read Now

About The Author

Alison Wood Brooks

Negotiation, Organizations & Markets
→More Publications

More from the Authors

    • February 2023
    • Faculty Research

    SIMmersion: Simulating Crucial Conversations

    By: Alison Wood Brooks and Julian Zlatev
    • February 2023
    • Faculty Research

    SIMmersion: Simulating Crucial Conversations

    By: Alison Wood Brooks, Julian Zlatev and F Katelynn Boland
    • October 17, 2022
    • Proceedings of the National Academy of Sciences

    Relational Diversity in Social Portfolios Predicts Well-Being

    By: Hanne K. Collins, Serena F. Hagerty, Jordi Quoidbach, Michael I. Norton and Alison Wood Brooks
More from the Authors
  • SIMmersion: Simulating Crucial Conversations By: Alison Wood Brooks and Julian Zlatev
  • SIMmersion: Simulating Crucial Conversations By: Alison Wood Brooks, Julian Zlatev and F Katelynn Boland
  • Relational Diversity in Social Portfolios Predicts Well-Being By: Hanne K. Collins, Serena F. Hagerty, Jordi Quoidbach, Michael I. Norton and Alison Wood Brooks
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College