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HGRM: Bringing Back High Touch Hospitality

By: Lynda M. Applegate and Gabriele Piccoli
  • Format:Print
  • | Language:English
  • | Pages:13
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Citation

Applegate, Lynda M., and Gabriele Piccoli. "HGRM: Bringing Back High Touch Hospitality." Harvard Business School Teaching Note 813-192, June 2013.

About The Author

Lynda M. Applegate

Entrepreneurial Management
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