Publications
Publications
- February–March 2013
- European Financial Review
The Mobile Banking and Payment Revolution
By: Sunil Gupta
Abstract
Mobile technology is revolutionizing the global banking and payment industry. It offers new opportunities for banks to provide added convenience to their existing customers in developed countries and reach a large population of unbanked customers in emerging markets. However, banks face significant challenges as new players enter these markets and change the ecosystem of the industry. Although no single model has been successfully imported from one country to another due to significant country-specific differences in the regulatory financial infrastructure and customer needs, financial service firms can learn some lessons from the limited success of current approaches to design their strategy in this exciting area.
Keywords
Emerging Markets; Cross-Cultural and Cross-Border Issues; Mobile Technology; Banks and Banking; Banking Industry
Citation
Gupta, Sunil. "The Mobile Banking and Payment Revolution." European Financial Review (February–March 2013), 3–6.
About The Author
