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• Chapter | The Oxford Handbook of Group and Organizational Learning | 2020

  Team Reflexivity

  Michaéla Schippers, Amy C. Edmondson and Michael A. West

  Many teams face the problem of process loss, or suboptimal functioning, with sometimes serious consequences, such as medical errors. Team reflexivity—a deliberate process of discussing team goals, processes, or outcomes—can aid in optimizing team performance. In the current chapter, we build on a conceptualization of teams as information-processing systems and highlight reflexivity as a critical information processing activity. Specifically, we describe the relationship of team reflexivity to team and organizational learning and emphasize the dynamic, self-regulatory process aspect of team reflexivity as well as the role of goal setting. Furthermore, we describe the antecedents and outcomes of team reflexivity, the role of motivated information processing, the important role of team reflexivity in problem identification and problem solving, and how team reflexivity can be stimulated. Finally, we discuss the implications of our review and identify avenues for future research.

  Keywords: team reflexivity; Groups and Teams; Performance Improvement; Information; Goals and Objectives; Learning;

  Citation:

  Schippers, Michaéla, Amy C. Edmondson, and Michael A. West. "Team Reflexivity." In The Oxford Handbook of Group and Organizational Learning, edited by Linda Argote and John M. Levine. New York, NY: Oxford University Press, 2020.  View Details

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• Case | HBS Case Collection | November 2019

  The Genesis Lab at Novartis

  Amy C. Edmondson, Ranjay Gulati, Patrick J. Healy and Kerry Herman

  Citation:

  Edmondson, Amy C., Ranjay Gulati, Patrick J. Healy, and Kerry Herman. "The Genesis Lab at Novartis." Harvard Business School Case 620-007, November 2019.  View Details

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• Supplement | HBS Case Collection | September 2019

  Teaming Up to Win the Rail Deal at GE (B)

  Amy Edmondson, Ranjay Gulati and Rachna Tahilyani

  Citation:

  Edmondson, Amy, Ranjay Gulati, and Rachna Tahilyani. "Teaming Up to Win the Rail Deal at GE (B)." Harvard Business School Supplement 420-059, September 2019.  View Details

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