Publications
Publications
  • fall 1996
  • Article
  • Human Resource Planning

Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Managers

By: Roger Hallowell, Leonard A. Schlesinger and Jeffrey Zornitsky
  • Format:Print
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Citation

Hallowell, Roger, Leonard A. Schlesinger, and Jeffrey Zornitsky. "Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Managers." Human Resource Planning (fall 1996).

About The Author

Leonard A. Schlesinger

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