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• Case | HBS Case Collection | March 2018

  TrustSphere: Building a Market for Relationship Analytics

  Boris Groysberg and Katherine Connolly Baden

  Manish Goel was the CEO of TrustSphere, a seven-year-old company in the data analytics industry that focused squarely on relationship analytics, a space in which TrustSphere was pioneering a unique technology and solutions in the areas of sales, risk, and people analytics. Essentially, TrustSphere's technology allowed its customers to view the patterns of digital communication captured on the organization’s communication infrastructure among internal and external players. With this information, TrustSphere could help customers infer where relationships existed and the strength of those relationships, information that could be leveraged to address a number of business challenges and opportunities. Based in Singapore, but operating globally, TrustSphere was trying to get its footing and establish its technology and solutions as a "must-have" for prospective customers, all the while trying to navigate the relatively unchartered waters of relationship analytics.

  Keywords: Data Analytics; people analytics; talent management; human resources; networks; relationships; Analysis; Employee Relationship Management; Core Relationships; Software; Communication; Technology Industry; Singapore;

  Citation:

  Groysberg, Boris, and Katherine Connolly Baden. "TrustSphere: Building a Market for Relationship Analytics." Harvard Business School Case 418-070, March 2018.  View Details

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• Teaching Note | HBS Case Collection | April 2016 (Revised February 2018)

  Riot Games: Can Culture Survive Growth?

  Boris Groysberg and Michael Norris

  This teaching note gives instructors a guide for a discussion of Riot Games, a fast growing videogames firm with a strong, player-centric culture. It also offers references to research on culture that will allow students to decide whether or not Riot Games’ culture will survive its growth.

  Keywords: Organizational Culture; Growth and Development Strategy; Games, Gaming, and Gambling; Video Game Industry;

  Citation:

  Groysberg, Boris, and Michael Norris. "Riot Games: Can Culture Survive Growth?" Harvard Business School Teaching Note 416-049, April 2016. (Revised February 2018.)  View Details

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• Supplement | HBS Case Collection | January 2018

  Riot Games: Can Culture Survive Growth?

  Boris Groysberg and Michael Norris

  These videos provide supplementary material to the case “Riot Games: Can Culture Survive Growth?” HBS No. 416-016. The videos show the company’s co-founders, Brandon Beck and Marc Merrill, describing several important aspects of the company’s culture and growth trajectory.

  Keywords: Managing culture; managing growth; hiring; Organizational Culture; Business Growth and Maturation; Global Strategy; Video Game Industry; United States; Los Angeles;

  Citation:

  Groysberg, Boris, and Michael Norris. "Riot Games: Can Culture Survive Growth?" Harvard Business School Multimedia/Video Supplement 418-708, January 2018.  View Details

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