Home Essentials: Building a Global Service Business with Local Operations (CW)

Lynda M. Applegate; William R. Kerr

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Supplement | HBS Case Collection | December 2012

Home Essentials: Building a Global Service Business with Local Operations (CW)

by Lynda M. Applegate and William R. Kerr

Language: English

Format: Electronic

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Citation:

Applegate, Lynda M., and William R. Kerr. "Home Essentials: Building a Global Service Business with Local Operations (CW)." Harvard Business School Spreadsheet Supplement 813-702, December 2012.

About the Authors

Lynda M. Applegate

Baker Foundation Professor, Sarofim-Rock Professor of Business Administration, Emerita

Entrepreneurial Management

General Management

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William R. Kerr

Dimitri V. D'Arbeloff - MBA Class of 1955 Professor of Business Administration

Entrepreneurial Management

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William R. Kerr

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Kerr, William R. "The Golden Triangle: Back in Business (A)." Harvard Business School Multimedia/Video Supplement 820-704, October 2019. View Details

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Teaching Note | HBS Case Collection | September 2019 (Revised October 2019)

Hot Chicken Takeover

William R. Kerr, Manjari Raman and Olivia Hull

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Kerr, William R., Manjari Raman, and Olivia Hull. "Hot Chicken Takeover." Harvard Business School Teaching Note 820-021, September 2019. (Revised October 2019.) View Details

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Case | HBS Case Collection | October 2019

Predictive Index

Lynda M. Applegate and James Weber

Mike Zani and Daniel Muzquiz needed to decide next steps to create a new category in the human resources consulting industry and scale their company. Zani and Muzquiz, serial entrepreneurs, acquired Predictive Index in 2014. Previously, as clients of the 65-year-old Predictive Index, they had used its behavioral assessment tool to help them hire staff and build teams and they strongly believed in its value. They also believed, however, that Predictive Index had the potential to be something more. After acquiring the company, they invested in technology and people to modernize the business, and Predictive Index earned recognition as a “best place to work.” In 2018, they developed a Talent Optimization platform, an offering that had the potential to transform the industry by helping companies align their business strategies with their human capital and leadership development strategies. In late 2019, as they prepared a broad rollout of Talent Optimization, and planned to scale their business by an order of magnitude, the pair wondered what hurdles they might face along the way and what other steps they should take to reach their goals.

Keywords: Human Resources; Selection and Staffing; Talent and Talent Management; Recruitment; Corporate Entrepreneurship; Venture Capital; Change Management; Disruptive Innovation; Market Platforms; Consulting Industry; Service Industry; United States;

Citation:
Applegate, Lynda M., and James Weber. "Predictive Index." Harvard Business School Case 820-034, October 2019. View Details

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Home Essentials: Building a Global Service Business with Local Operations (CW)

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