Publications
Publications
  • November 2012
  • Article
  • Harvard Business Review

Mumbai's Models of Service Excellence

By: Stefan Thomke
  • Format:Print
  • | Pages:6
ShareBar

Citation

Thomke, Stefan. "Mumbai's Models of Service Excellence." Harvard Business Review 90, no. 11 (November 2012): 121–126.

About The Author

Stefan H. Thomke

Technology and Operations Management
More Publications

More from the Author