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Publications
  • 2008
  • Working Paper

Performance and Control across Multiple Markets

By: Tatiana Sandino, Dennis Campbell and Shelby Yu
  • Format:Print
  • | Language:English
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Abstract

Chain organizations typically operate units across different types of markets, with significantly diverging customer bases. Such market-type dispersion potentially influences performance through two channels: it makes performance a noisier indicator of store manager effort, and it makes chain level decisions less optimal for individual stores. This paper examines the impact of market-type dispersion on chain and store performance in the convenience store industry. Our findings indicate that market-type dispersion has a negative impact on chain and store performance; they also indicate that these effects are mitigated by two control mechanisms: franchising and standardization.

Keywords

Governance Controls; Organizational Design; Markets; Franchise Ownership; Performance; Retail Industry

Citation

Sandino, Tatiana, Dennis Campbell, and Shelby Yu. "Performance and Control across Multiple Markets." American Accounting Association Financial Accounting and Reporting Section Paper, January 2008.
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About The Author

Tatiana Sandino

Accounting and Management
→More Publications

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More from the Authors
  • Go Mobile: Aligning District Managers and Store Teams (B) By: Tatiana Sandino and Samuel Grad
  • Revlon India's Turnaround: Navigating Online-Offline Decisions Using a Balanced Scorecard By: Tatiana Sandino and Samuel Grad
  • Moderna: Pioneering a People Platform to Accelerate Science Innovation By: Tatiana Sandino, Emil Dy and Samuel Grad
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