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Publications
  • 2008
  • Working Paper

Performance and Control across Multiple Markets

By: Tatiana Sandino, Dennis Campbell and Shelby Yu
  • Format:Print
  • | Language:English
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Abstract

Chain organizations typically operate units across different types of markets, with significantly diverging customer bases. Such market-type dispersion potentially influences performance through two channels: it makes performance a noisier indicator of store manager effort, and it makes chain level decisions less optimal for individual stores. This paper examines the impact of market-type dispersion on chain and store performance in the convenience store industry. Our findings indicate that market-type dispersion has a negative impact on chain and store performance; they also indicate that these effects are mitigated by two control mechanisms: franchising and standardization.

Keywords

Governance Controls; Organizational Design; Markets; Franchise Ownership; Performance; Retail Industry

Citation

Sandino, Tatiana, Dennis Campbell, and Shelby Yu. "Performance and Control across Multiple Markets." American Accounting Association Financial Accounting and Reporting Section Paper, January 2008.
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About The Author

Tatiana Sandino

Accounting and Management
→More Publications

More from the Authors

    • 2023
    • Faculty Research

    The Impact of Subunit Culture Consistency on Employee and Customer Outcomes

    By: Jasmijn Bol, Robert Grasser, Serena Loftus and Tatiana Sandino
    • June 2022 (Revised January 2023)
    • Faculty Research

    Buurtzorg

    By: Ethan Bernstein, Tatiana Sandino, Joost Minnaar and Annelena Lobb
    • 2020
    • Faculty Research

    From Online Content to Offline Results: Effects of a Best Practices Initiative on an Enterprise Social Network

    By: Shelley Xin Li and Tatiana Sandino
More from the Authors
  • The Impact of Subunit Culture Consistency on Employee and Customer Outcomes By: Jasmijn Bol, Robert Grasser, Serena Loftus and Tatiana Sandino
  • Buurtzorg By: Ethan Bernstein, Tatiana Sandino, Joost Minnaar and Annelena Lobb
  • From Online Content to Offline Results: Effects of a Best Practices Initiative on an Enterprise Social Network By: Shelley Xin Li and Tatiana Sandino
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