Publications
Publications
  • September 2012
  • Article
  • Harvard Business Review

Should You Listen to the Customer?

By: Thomas J. DeLong and Vineeta Vijayaraghavan
  • Format:Print
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Citation

DeLong, Thomas J., and Vineeta Vijayaraghavan. "Should You Listen to the Customer? ." Harvard Business Review 90, no. 9 (September 2012).

About The Author

Thomas J. DeLong

Organizational Behavior
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