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• Case | HBS Case Collection | May 2019 (Revised July 2019)

  Walmart's Workforce of the Future

  William R. Kerr and Jordan Bach-Lombardo

  Faced with intense competition from Amazon, Walmart began a transformation of its operations and workforce in 2015. The goal was to create an omnichannel retail experience for customers that seamlessly joined online and offline shopping. This case explores Walmart's efforts to deliver this through investments in its workforce makeup and training, digital infrastructure, and automation technology.

  Keywords: walmart; Managing the Future of Work; workforce; automation; ecommerce; omnichannel retail; Operations; Transformation; Employees; Training; Technology; Infrastructure; Disruption; Competitive Strategy; Retail Industry;

  Citation:

  Kerr, William R., and Jordan Bach-Lombardo. "Walmart's Workforce of the Future." Harvard Business School Case 819-042, May 2019. (Revised July 2019.)  View Details

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• Teaching Note | HBS Case Collection | July 2019

  Alvogen: Scaling Entrepreneurship

  William R. Kerr and Daniel Isenberg

  Teaching Note for HBS No. 819-038.

  Citation:

  Kerr, William R., and Daniel Isenberg. "Alvogen: Scaling Entrepreneurship." Harvard Business School Teaching Note 820-020, July 2019.  View Details

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• Teaching Note | HBS Case Collection | July 2019

  AT&T, Retraining, and the Workforce of Tomorrow

  William R. Kerr and Carl Kreitzberg

  A Teaching Note for the "AT&T, Retraining, and the Workforce of Tomorrow" case study (HBS#820-017). The case describes how AT&T designed and implemented a program to retrain 100,000 of its workers. The case first reviews the technological forces that compelled AT&T to change its competitive strategy in the late 2010s, which in turn threatened to make its workforce’s skillsets obsolete. The case then performs a deep dive on AT&T’s solution, the “Workforce 2020” retraining program. The case concludes by reviewing the early results and potential societal implications of the workforce model.

  Keywords: AT＆T; workforce; training; future of work; telecommunications; Unions; technological change; layoffs; MOOCS; Strategic Planning; Employees; Training; Labor; Learning; Labor Unions; Technology Adoption; Talent and Talent Management; Transformation; Telecommunications Industry; Communications Industry; United States;

  Citation:

  Kerr, William R., and Carl Kreitzberg. "AT&T, Retraining, and the Workforce of Tomorrow." Harvard Business School Teaching Note 820-018, July 2019.  View Details

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