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• Case | HBS Case Collection | April 2017 (Revised January 2020)

  Korea Telecom: Building a GiGAtopia (A)

  Shane Greenstein, Feng Zhu and Kerry Herman

  Korea Telecom (KT) has committed $4 billion in investments and R&D to build a GiGAtopia, essentially ushering in the next generation of mobile (5G) and wired infrastructure. CEO Dr. Chang-Gyu Hwang, and his team are considering which areas to prioritize in terms of new products and services in development. The top five sectors identified by KT’s team include the Internet of Things (including connected cars and smart city/homes), media, health, energy, and security and surveillance, which might provide some quick wins both in terms of revenues and market lead. Should KT develop solutions that could be exported to other countries? Should KT go all in across all five sectors, or select one or two to prioritize?

  Keywords: Mobile Technology; Technological Innovation; Infrastructure; Growth and Development Strategy; Competitive Strategy; Decision Choices and Conditions; Telecommunications Industry;

  Citation:

  Greenstein, Shane, Feng Zhu, and Kerry Herman. "Korea Telecom: Building a GiGAtopia (A)." Harvard Business School Case 617-014, April 2017. (Revised January 2020.)  View Details

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• Teaching Note | HBS Case Collection | January 2020

  Korea Telecom: Building a GiGAtopia (A) and (B)

  Shane Greenstein, Feng Zhu, Kerry Herman and Susie Ma

  Teaching Note for HBS Nos. 617-014 and 620-060.

  Citation:

  Greenstein, Shane, Feng Zhu, Kerry Herman, and Susie Ma. "Korea Telecom: Building a GiGAtopia (A) and (B)." Harvard Business School Teaching Note 620-092, January 2020.  View Details

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• Chapter | The Oxford Handbook of Group and Organizational Learning | 2020

  Team Reflexivity

  Michaéla Schippers, Amy C. Edmondson and Michael A. West

  Many teams face the problem of process loss, or suboptimal functioning, with sometimes serious consequences, such as medical errors. Team reflexivity—a deliberate process of discussing team goals, processes, or outcomes—can aid in optimizing team performance. In the current chapter, we build on a conceptualization of teams as information-processing systems and highlight reflexivity as a critical information processing activity. Specifically, we describe the relationship of team reflexivity to team and organizational learning and emphasize the dynamic, self-regulatory process aspect of team reflexivity as well as the role of goal setting. Furthermore, we describe the antecedents and outcomes of team reflexivity, the role of motivated information processing, the important role of team reflexivity in problem identification and problem solving, and how team reflexivity can be stimulated. Finally, we discuss the implications of our review and identify avenues for future research.

  Keywords: team reflexivity; Groups and Teams; Performance Improvement; Information; Goals and Objectives; Learning;

  Citation:

  Schippers, Michaéla, Amy C. Edmondson, and Michael A. West. "Team Reflexivity." In The Oxford Handbook of Group and Organizational Learning, edited by Linda Argote and John M. Levine. New York, NY: Oxford University Press, 2020.  View Details

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