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  • December 2012
  • Article
  • Management Science

Reflected Knowledge and Trust in Global Collaboration

By: Mark Mortensen and Tsedal Neeley
  • Format:Print
  • | Pages:18
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Abstract

Scholars argue that direct knowledge about distant colleagues is crucial for fostering trust in global collaboration. However, their arguments focus mainly on how trust accrues from knowledge about distant collaborators' personal characteristics, relationships, and behavioral norms. We suggest that an equally important trust mechanism is "reflected knowledge," knowledge focal actors gain about the personal characteristics, relationships, and behavioral norms of their own site through the lens of their distant collaborators. Based on surveys gathered from 140 employees in a division of a global chemical company, we found that direct knowledge and reflected knowledge enhanced trust differentially. While both enhanced feelings of closeness with others, results indicate that direct knowledge increased focal actors' understanding of their distant colleagues, while reflected knowledge promoted feelings of being understood. We discuss implications of reflected knowledge to theories of trust and interpersonal dynamics in globally distributed collaboration.

Keywords

Global Work; Organizational Studies; Knowledge; Trust; Cooperation; Global Range; Relationships; Behavior; Personal Characteristics

Citation

Mortensen, Mark, and Tsedal Neeley. "Reflected Knowledge and Trust in Global Collaboration." Management Science 58, no. 12 (December 2012): 2207–2224. (equal authorship.)
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About The Author

Tsedal Neeley

Organizational Behavior
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  • Timnit Gebru: 'SILENCED No More' on AI Bias and The Harms of Large Language Models By: Tsedal Neeley and Tim Englehart
  • Fortinet: Cybersecurity Pioneer Ken Xie Considers the Long Game By: Tsedal Neeley, Jeff Huizinga and Emily Grandjean
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