Publications
Publications
- November 2011
- HBS Case Collection
Comfort Class Transport: Does Customer Service Need an Overhaul? Faculty Spreadsheet (Brief Case)
Keywords
Capacity Utilization; Supply & Demand; Operations Management; Customer Service; Operations; Customer Focus and Relationships; Performance Capacity
Citation
Roberts, Michael J., and Paul E. Morrison. "Comfort Class Transport: Does Customer Service Need an Overhaul? Faculty Spreadsheet (Brief Case)." Harvard Business School Spreadsheet Supplement 114-379, November 2011.