More from these Authors

• Article | Journal of Experimental Social Psychology | September 2018

  Religious Shoppers Spend Less Money

  Didem Kurt, J. Jeffrey Inman and Francesca Gino

  Although religion is a central aspect of life for many people across the globe, there is scant research on how religion affects people’s non-religious routines. In the present research, we identify a frequent consumption activity that is influenced by religiosity: grocery shopping. Using both field and laboratory data, we find that grocery spending decreases with religiosity. Specifically, we document that people who live in more religious U.S. counties spend less money on groceries and make fewer unplanned purchases. We also demonstrate this negative relationship by measuring religiosity at the individual level and employing a religious prime. That is, the more religious people are, the less willing they are to follow through on novel purchase opportunities that arise during their grocery shopping trips. This effect is consistent with the account that many religions emphasize the value of being prudent with money. Additional analysis supports our predicted indirect effect of religiosity on spending through frugality.

  Keywords: Religion; Spending; Consumer Behavior; Values and Beliefs;

  Citation:

  Kurt, Didem, J. Jeffrey Inman, and Francesca Gino. "Religious Shoppers Spend Less Money." Journal of Experimental Social Psychology 78 (September 2018): 116–124.  View Details

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• Case | HBS Case Collection | September 2016 (Revised July 2018)

  United Airlines: More Out-and-Back Flying?

  Ryan W. Buell, Willy Shih and Mike Toffel

  This case looks at United Airlines when it is facing a decision on whether to shift its aircraft routing to more "out-and-back" routing in order to try to improve its on-time performance. As one of the world's largest airlines, United had a very large fleet and hub-and-spoke network that provided passengers with a wide range of destination choices, but as with any complex system unless everything ran perfectly all the time, it inevitably faced cascading delays and missed passenger connection problems. While out-and-back routing tended to isolate operational issues, more traditional linear routings tended to offer high equipment utilization. The case offers students an opportunity to examine the effects of variability on different routing strategies.

  Keywords: service excellence; service delivery; service management; service quality; service quality competition; services; service operations; airline industry; airlines; operational complexity; operational disruptions; operational effectiveness; operations; operations improvement; operations management; operations strategy; Air Transportation; Operations; Service Operations; Service Delivery; Performance Effectiveness; Performance Improvement; Complexity; Air Transportation Industry; United States;

  Citation:

  Buell, Ryan W., Willy Shih, and Mike Toffel. "United Airlines: More Out-and-Back Flying?" Harvard Business School Case 617-010, September 2016. (Revised July 2018.)  View Details

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• Talk | 18 Jun 2018

  CEO Activism

  Michael W. Toffel

  Citation:

  Toffel, Michael W. "CEO Activism." Business Network for Civic Freedoms and Human Rights Defenders, Business and Human Rights Resource Centre, June 18, 2018.  View Details

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